Refund policy

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

How to start a return

Start your return from your account. Sign in with the email address you used to place the order, select the item, and submit the request. We review requests within 1-2 business days and email you a prepaid return label once your return is approved.

If your item is defective, damaged in transit, the wrong item, or covered by our warranty, email contact@kmausa.co instead with your order number and photos, so we can send you a prepaid label at no cost to you.

Items sent back without first requesting a return will not be accepted.

Approved returns are sent to:

KMA USA Returns
828 Hallmark Dr
Laredo, TX 78045
United States

Who pays for return shipping

We do if the item is defective, damaged in transit, we sent you the wrong thing, or it is covered by our warranty. Email us and we will send you a prepaid return label at no cost.

You do for change-of-mind returns, sizing, or any other reason. We email you a prepaid return label and deduct a flat $9.95 return shipping fee from your refund. That is usually less than buying a label yourself, and it means your return is tracked the whole way back to us.

There is no restocking fee.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Items that cannot be returned

Gift cards, and custom or personalized products. Get in touch if you have a question about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new one.

Refunds

We will notify you once we have received and inspected your return to let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. It can take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since we approved your return and you have not seen it, email contact@kmausa.co.

LIMITED LIFETIME WARRANTY

KMA gear is built to be used hard. We warrant our products against defects in materials and workmanship for the useful life of the product, to the original owner, with proof of purchase.

What is covered

Manufacturing defects: failed seams, zipper or hardware failure under normal use, delamination, and similar faults in how the product was made.

What is not covered

Normal wear and tear; damage from crashes, impacts, or accidents; damage from improper use, care, or storage; modifications or repairs not performed by KMA; cosmetic wear that does not affect function; and products purchased from unauthorized resellers.

How to make a warranty claim

Email contact@kmausa.co with your order number, a description of the issue, and photos of the defect. We will evaluate and, at our discretion, repair the product, replace it, or issue store credit.

Useful life means the reasonable working lifespan of the product given its intended use, not an unlimited replacement guarantee. If a product is no longer available, we will replace it with the closest current equivalent.