FAQ
Straight answers on shipping, returns, the warranty and who we are. Anything else, email contact@kmausa.co — we reply within 1–2 business days.
Shipping
Do you offer free shipping?
Yes. US orders over $100 ship free, with no exclusions — that includes oversized items like tailgate pads. Orders under $100 are charged the rate shown at checkout.
Where do you ship?
Within the United States only, including Alaska, Hawaii and US territories. We do not ship internationally at this time.
How long does delivery take?
Orders are processed and handed to the carrier within 1–2 business days. Most orders to the continental US arrive within 3–7 business days after that; Alaska, Hawaii and US territories take longer. You get a tracking email as soon as the order leaves the warehouse.
Returns and exchanges
What is your return policy?
You have 30 days after receiving your item to request a return. Items must be unworn and unused, with tags, in their original packaging. Gift cards and custom or personalized products cannot be returned. There is no restocking fee.
How do I start a return?
Sign in to your account with the email you ordered with, select the item and submit the request. We review requests within 1–2 business days and email you a prepaid return label once approved. Items sent back without a request first will not be accepted.
Who pays for return shipping?
If the item is defective, damaged in transit, the wrong item, or a warranty claim, we do — email contact@kmausa.co with your order number and photos and we send a prepaid label at no cost. For change-of-mind or sizing returns, we still send you a prepaid label and deduct a flat $9.95 return-shipping fee from your refund.
How do exchanges work?
The fastest way is to return the item you have and, once the return is accepted, place a new order for the one you want.
When will I get my refund?
Once we receive and inspect the return, an approved refund goes back to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.
Warranty
What does the limited lifetime warranty cover?
Defects in materials and workmanship for the useful life of the product, to the original owner with proof of purchase — failed seams, zipper or hardware failure under normal use, delamination and similar manufacturing faults. It does not cover normal wear and tear, crash or impact damage, improper use or care, modifications or repairs not done by KMA, cosmetic wear that does not affect function, or products bought from unauthorized resellers.
How do I make a warranty claim?
Email contact@kmausa.co with your order number, a description of the issue and photos of the defect. We will evaluate and, at our discretion, repair the product, replace it, or issue store credit. If a product is no longer made, we replace it with the closest current equivalent.
About KMA USA
Where are KMA products made?
KMA was founded in Guadalajara, Jalisco, Mexico, and our gear is made in Mexico and developed with the riders who use it. KMA USA is the US company, based in Carbondale, Colorado.
How do I contact you?
Email contact@kmausa.co. We reply within 1–2 business days.